NPS & CSAT Scores From
100% of Your Calls
Your customers are tired of "How did we do?" emails. Stop relying on 8% survey response rates. OttoQA predicts customer satisfaction from the call itself—no survey required.
Customer Feedback Coverage
You're Making CX Decisions on Bad Data
Survey fatigue is real. The customers who respond aren't representative of your actual customer base.
Only 8% Respond
The vast majority of your customers ignore survey requests. You're making decisions based on a tiny fraction of feedback.
The Extremes Only
Survey respondents are the very happy or very angry. The silent majority—your typical customers—never tell you how they really feel.
Survey Fatigue
Your customers are tired of "How did we do?" emails. Every company asks. Most customers have stopped answering.
Satisfaction Signals Are Already in the Call
We analyzed 100,000 real customer surveys to learn exactly what predicts satisfaction—then built AI to detect those signals in every call.
We Studied 100K Surveys
We calibrated our models on 100,000 real customer surveys paired with their actual call recordings to find what really predicts satisfaction.
AI Analyzes Every Call
Our AI listens for the specific language patterns, sentiment signals, and interaction dynamics that correlate with NPS and CSAT scores.
Get Scores Instantly
Every call automatically gets a predicted CSAT and NPS score—no survey email, no waiting, no customer annoyance.
Trained on
100,000 Real Surveys
We didn't guess what predicts customer satisfaction. We analyzed 100,000 actual customer surveys alongside their call recordings to build models that truly understand what drives NPS and CSAT.
Survey Data vs. Real Customer Sentiment
Who you're actually hearing from
The 8% who respond to surveys aren't representative. They're the extremes—very happy or very angry. OttoQA gives you the true picture from every customer interaction.
What You Get
Real customer satisfaction data from every single call—not just the ones who bothered to click.
True NPS & CSAT
Satisfaction scores from 100% of calls, not just the 8% who respond to surveys. Finally see what your average customer thinks.
Instant Results
No waiting days for survey responses to trickle in. Get satisfaction scores as soon as the call ends.
Happy Customers
Stop annoying your customers with "How did we do?" emails. They'll thank you for not adding to their inbox.
Better Decisions
Make CX decisions based on complete data, not a biased sample of the most extreme respondents.
Trend Analysis
Track satisfaction trends over time with statistically significant data—not noisy survey samples.
Included With QA
NPS and CSAT predictions come standard with every OttoQA evaluation. No extra cost, no extra setup.
The customers who fill out surveys aren't representative of all customers. They're the extremes—very happy or very angry. OttoQA finally shows you what everyone else thinks.
See Real Customer ScoresStop Guessing. Start Knowing.
Get NPS and CSAT scores from every single customer interaction—not just the 8% who click your survey link.