Coaching That
Actually Sticks
REDO transforms poorly handled calls into powerful training opportunities. Our AI recreates the exact customer scenario so agents can practice, learn, and master real situations—not generic scripts.
Traditional Training Doesn't Cut It
When an agent botches a call, what happens? A quick coaching session, maybe some role-play with a script—then back to the phones hoping it doesn't happen again.
Generic Role-Play
Supervisors guess at scenarios. Agents practice situations that don't match real customer challenges they actually faced.
Wasted Coaching Time
Supervisors spend hours setting up training scenarios instead of actually coaching agents through improvement.
Repeated Mistakes
Without practicing the exact scenario, agents make the same errors with the next similar customer. History repeats.
Practice The Exact Call
That Went Wrong
REDO doesn't create fake scenarios. When a call goes poorly, supervisors save it for a redo. Our AI then recreates that exact customer—their tone, their concerns, their frustration level—so the agent can try again and get it right.
Authentic Customer Recreation
AI captures and recreates the original customer's tone, emotion, and speaking style
Same Challenges, Better Outcomes
Agent faces the identical objections and issues that tripped them up before
Measurable Growth
Compare original performance to redo attempt with objective AI scoring
From Mistake to Mastery in 4 Steps
REDO integrates directly into your OttoQA workflow—no extra setup required.
Identify the Call
OttoQA automatically flags calls needing improvement based on your scoring criteria.
Set for Redo
Supervisor reviews and marks the call for redo practice with one click.
AI Recreates Customer
Our AI rebuilds the customer persona—same tone, same concerns, same challenges.
Agent Practices & Improves
Agent engages with the scenario again, applying coaching to get it right.
See REDO Transform Agent Performance
Watch how a supervisor identifies a problematic call, sets it for redo, and how the agent engages with our AI-recreated customer to improve their handling.
Turn Failed Calls Into Agent Mastery
Stop hoping agents remember their coaching. Give them hands-on practice with the exact situations that challenged them.
Accelerated Learning
Agents improve 3x faster when practicing real scenarios versus generic role-play exercises.
Save Supervisor Time
No more creating training scenarios from scratch. The failed call IS the training scenario.
Build Agent Confidence
Safe environment to practice difficult scenarios. Mistakes become learning moments, not customer complaints.
Measurable Improvement
Compare original call score to redo score. Quantify coaching effectiveness with hard data.
Reduce Repeat Errors
When agents master the exact scenario they failed, they don't fail it again with real customers.
Seamless Integration
REDO works directly within OttoQA. No separate system, no extra login, no additional training needed.
OttoQa has transformed our call analysis with actionable insights and detailed feedback. The impact on our customer experience and team performance has been incredible. Simple to implement, amazing results!
Ready for Smarter Agent Training?
Join contact centers that are turning every mistake into a learning opportunity.
Stop Watching Agents Repeat The Same Mistakes
Schedule a demo to see how REDO transforms failed calls into powerful training that actually sticks.