Save 80% on QA Costs with AI Call Scoring

Eliminate Manual Scoring* Reduce Costs by 80%* Enhance Agent Performance—All Without Contracts or Seat Licenses.

Ditch Manual QA Scoring.
Your Form. Our AI. Smarter Insights.

Outdated processes waste time, miss critical calls, and slow down performance

No more human scoring! OttoQa uncovers performance gaps, and gives you the data to coach smarter, all at 70–80% less cost while using your QA form!

OttoQa
Solves Your Contact Center QA Problems

Insights into Agent & Customer Behavior

Go beyond basic QA. OttoQa analyzes every interaction to reveal agent performance, customer insights, coaching opportunities, and trends.

96% Accuracy

Achieve 96% accuracy with OttoQA’s AI-driven call scoring. Reduce costs, enhance agent performance, and boost customer satisfaction with consistent, data-backed feedback.

Unlock 20x More QA Coverage at 70–80% Less Cost

OttoQa scores 20x more interactions than traditional QA while reducing costs by 70–80%. 

More Than Just a Score Every QA Evaluation Delivers Actionable Insights

OttoQa’s AI doesn’t just check boxes. Each evaluation gives you the data you need to coach
smarter, improve performance, and boost customer satisfaction.

Key Insights Included in Every Evaluation

  • Overall Performance Score: See agent performance at a glance with detailed scoring breakdowns.
  • Agent Strengths & Improvement Areas: Know exactly what your agents are doing well and where they can improve.
  • Customer & Agent Sentiment Analysis: Understand the emotional tone of every interaction.
  • Customer KPI Predictions: Anticipate key metrics like CSAT and NPS to gauge future customer satisfaction and loyalty.
  • Detailed Call Summary: Get a concise overview of key moments in the call.
  • Question-Level Scoring: Drill down into specific behaviors like greeting, issue resolution, etiquette, and closing.

Trusted by Contact Centers
Worldwide

Kristi Director of Health and Medical Services- FMS Contact Centers

OttoQa has transformed our call analysis with actionable insights and detailed feedback. The impact on our customer experience and team performance has been incredible. Simple to implement, amazing results!

Brittany Marshall Sales Director- Residential Inspector of America Family of Brands

OttoQa has revolutionized how we analyze calls and coach our team, making quality assurance more efficient and impactful. With faster insights and improved performance, our team is more effective than ever, we couldn't be happier!

How OttoQa Helps You Succeed

Save Time with AI Automation

OttoQa automates manual QA processes, such as call scoring and feedback generation, so your team can focus on improving customer experiences and driving strategic initiatives.

Ensure Consistent Feedback

Deliver expert-level feedback with 95% accuracy, ensuring your agents receive consistent, actionable insights to improve performance and customer satisfaction.

Gain Real-Time Insights

Access real-time analytics on call performance, customer sentiment, and agent efficiency, empowering you to make data-driven decisions and address issues proactively.

Frequently Asked Questions

What is OttoQa?

OttoQa is an AI QA tool for contact centers. Otto fully automates call scoring and gives feedback to improve agent performance.

OttoQa is 95% accurate, matching expert-level QA standards

Yes, OttoQa can integrate with all major CCAAS platforms but can also score calls manually without an integration.

OttoQa analyzes calls in less than 30 seconds, even for long calls.

OttoQa offers  a total usage model, no seat license, no long term contracts, $750 setup, and no minimums.

Ready to
Transform Your QA Process?

OttoQa scores more calls, uncovers key insights, and powers smarter coaching—cutting costs by up to 80%. Boost efficiency, improve performance, and elevate customer experience faster than ever.